Shipping & Return Policy
Do you ship worldwide?
We ship to the Gulf Countries (United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait), United States, United Kingdom, Switzerland, Portugal, Canada, France, Germany, Italy, Spain, Netherlands, Belgium, Poland, and Japan
How much does shipping cost?
- Local Shipping (United Arab Emirates):
- International Shipping: Saudi Arabia, Oman, Qatar, Kuwait, USA, UK, Switzerland, Portugal, Canada, France, Germany, Italy, Spain, Netherlands, Belgium, Poland, Japan:
35 Dirhams ($10) and free shipping for orders above 250 Dirhams ($70).
What are your shipping and processing times?
Standard Shipping Times:
UAE: 2-3 days
Saudi Arabia: 10 - 20 days
Oman: 10 - 25 days
Qatar: 10 - 40 days
Bahrain: 10 - 30 days
Kuwait: 20 - 55 days
USA: 8 - 25 days
UK: 8 - 25 days
Switzerland: 17- 21 days
Portugal: 14 - 30 days
Canada: 8 - 25 days
France: 8 - 25 days
Germany: 8 - 25 days
Italy: 10 - 22 days
Spain: 6 - 14 days
Netherlands: 8 - 20 days
Belgium: 10 - 22 days
Poland: 10 - 22 days
Japan: 14 - 30 days
Orders can sometimes take 2-4 days to process after placing the order before shipping out. When your items are shipped out, you should receive notification from us via email confirming the shipping. We also provide tracking numbers for international shipping! If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it for you. If you need more detailed information, please send us an email at support@narmosa.com and we we'll help you out.
Unlike local shipping, Narmosa uses simple and lightweight packaging for international shipping to reduce the shipping fees as much as possible. International customers might receive their orders on several shipments.
Unexpected Delays
In some instances the international delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over.
Returns
Please check out all the details of your items before placing the order. We do not offer returns/exchanges unless you have received damaged items.